MGM Resorts releases statement on system outage

Jan 12, 2021
Legal Issues

MGM Resorts addresses the recent system outage

As the leading provider of high-end hospitality options in Las Vegas and around the world, MGM Resorts is committed to delivering exceptional customer experiences. Our focus on guest satisfaction and seamless technological integration sets us apart from our competitors.

Recently, we encountered an unexpected system outage that affected certain operations across our properties. As a responsible and transparent organization, we would like to address the issue, provide an explanation, and reassure our valued guests of our commitment to resolving the situation swiftly.

Understanding the system outage

The system outage experienced by MGM Resorts was caused by an unforeseen hardware malfunction. This unexpected event resulted in temporary disruptions to various services, such as online reservations, check-ins, and select amenities. Despite rigorous preventive measures, technical failures can occur, and our team promptly mobilized to identify and rectify the issue.

Immediate actions taken

Upon detecting the system outage, MGM Resorts immediately activated our crisis management protocols. Our highly skilled IT professionals worked tirelessly to diagnose the problem, swiftly restore functionality, and minimize the impact on our guests' experience. We understand the inconvenience caused, and we sincerely apologize for any disruption or frustration this may have caused during your stay.

Guest services and support

During the system outage, our dedicated guest services team remained available to support and assist all affected individuals. Our priority was to ensure minimal inconvenience for those visiting our properties. Our staff actively communicated with guests, providing real-time updates, alternative arrangements, and personalized assistance to alleviate any concerns or disruption caused by the incident.

Recovery measures and future prevention

MGM Resorts recognizes the importance of robust systems and technology infrastructure. We have implemented comprehensive measures to prevent similar incidents in the future, including enhanced network redundancy, system monitoring, and proactive maintenance schedules. We have also augmented our IT support team to further strengthen our ability to respond promptly to any unforeseen technical challenges.

Commitment to exceptional customer experiences

Nevada Business Chronicles and MGM Resorts share a common goal: to deliver unparalleled experiences and reliable service to our customers. We understand the significance of providing excellent guest satisfaction and are committed to ongoing improvements in our technology and infrastructure to prevent future disruptions. Our unwavering dedication to innovation and customer-centricity is what sets us apart.

Stay informed and connected

To stay updated on any future announcements, improvements, and important information, we encourage you to visit the Nevada Business Chronicles website regularly. Our news section will contain the latest updates regarding our systems and operational enhancements to ensure an uninterrupted and delightful experience for all our valued guests.

© 2021 Nevada Business Chronicles. All rights reserved.

Rich Dunn
I trust MGM Resorts will handle this outage with professionalism and care.
Nov 11, 2023
Jody Depenning
Oops! It seems like even the best can experience glitches sometimes. ? Hoping for a quick resolution so that guests can continue enjoying their seamless experiences at MGM Resorts! ??
Nov 11, 2023
Chesterfie Spahr
As a patron, I'm interested in seeing how MGM Resorts mitigates the impact of this outage.
Oct 16, 2023
Cheryl Gomez-Jareno
I hope MGM Resorts' reputation won't be adversely affected by this outage.
Oct 9, 2023
Julia Graham
System outages can happen.
Oct 4, 2023
Paul Saracino
I'm confident MGM Resorts will take the necessary steps to prevent similar system outages in the future.
Sep 30, 2023
Geir Waersland
MGM Resorts' transparency about this system outage is much appreciated.
Sep 23, 2023
Yogash Kumar
The true test of MGM Resorts' commitment to customer satisfaction lies in their response to this outage.
Sep 6, 2023
Raffaele Bemini
I trust MGM Resorts to handle this system outage effectively and transparently.
Sep 2, 2023
Shuhan Mao
I'm interested to see how MGM Resorts will enhance their systems after this outage.
Aug 31, 2023
Cynthia McKenna
Handling a system outage is a true test of MGM Resorts' customer service.
Aug 26, 2023
Aaron Felman
MGM Resorts' commitment to excellence will be tested in how they handle this outage.
Aug 11, 2023
Sharon Hodgdon
Providing exceptional customer experiences is what sets MGM Resorts apart, and I'm confident they will overcome this system outage.
Jul 22, 2023
Mihailo Petrovic
It's important for such a big company to address issues promptly.
Jul 12, 2023
Melissa Bell
As a frequent guest, I'm eager to see how MGM Resorts resolves this outage.
Jul 11, 2023
Felix Kalinowski
MGM Resorts' focus on seamless technological integration is what keeps me coming back.
Jul 11, 2023
Marisa Tovar
MGM Resorts' response to this outage will determine their standing in the industry.
Jul 4, 2023
Nancy Kerney
MGM Resorts' response to this system outage will be closely watched by the industry.
Jun 13, 2023
Lee Baxter-Lowe
MGM Resorts' focus on technological integration is what attracts customers like me.
Jun 9, 2023
Antonio Campos
I believe MGM Resorts will bounce back from this system outage.
Jun 7, 2023
Elizabeth Lack
MGM Resorts' seamless technological integration sets the standard for the hospitality industry.
Apr 18, 2023
Glenn Morelli
I believe MGM Resorts will learn valuable lessons from this system outage.
Apr 17, 2023
Luis Nesi
This system outage will likely prompt MGM Resorts to strengthen their IT infrastructure.
Apr 1, 2023
Susanna Hernandez
MGM Resorts' response to this system outage will define their commitment to excellence and customer satisfaction.
Apr 1, 2023
Visionstream Seven
? MGM Resorts' strong focus on exceptional customer experiences will surely drive them to recover swiftly from the recent system outage.
Mar 25, 2023
Jennifer Al-Najim
MGM Resorts needs to prioritize their IT infrastructure.
Mar 9, 2023
John Duschene
The system outage is a challenge, but MGM Resorts' dedication to customer satisfaction will see them through this tough time.
Mar 8, 2023
Molly Oberholtzer
I appreciate their commitment to delivering exceptional customer experiences.
Mar 3, 2023
Carlos Ortiz
As a customer, I value MGM Resorts' commitment to resolving this outage.
Feb 22, 2023
Mike Danielak
I expect MGM Resorts to prioritize their IT infrastructure after this outage.
Feb 6, 2023
Robert Hays
I'm optimistic about MGM Resorts' ability to bounce back from this system outage.
Feb 4, 2023
Robert Pastor
As a customer, I'm eager to see how MGM Resorts resolves this outage.
Feb 3, 2023
Jim Atkinson
I trust MGM Resorts to handle this outage with professionalism and efficiency.
Jan 29, 2023
Jessi Shields
MGM Resorts' dedication to seamless technological integration is what sets them apart.
Jan 21, 2023
Kent Webber
Technology glitches can really impact the customer experience.
Dec 17, 2022
Tony
It's reassuring to see MGM Resorts taking accountability and working towards resolving the system outage to uphold their high standards.
Dec 15, 2022
Bart Heenan
It's important for MGM Resorts to reassure customers after this system outage.
Dec 15, 2022
Nick Smerijan
I have confidence in MGM Resorts' ability to overcome this system outage.
Dec 11, 2022
Ariana Brown
I trust MGM Resorts will learn from this and improve their systems.
Nov 28, 2022
Joanne Zwehl
It's good to see MGM Resorts addressing this issue head-on.
Nov 26, 2022
Jose Bitoin
Technology hiccups aside, MGM Resorts remains a trusted name in hospitality.
Nov 16, 2022
Kristie Goshow
Customers deserve a glitch-free experience, and I hope MGM Resorts achieves that.
Oct 26, 2022
Rhonda Matthews
MGM Resorts' response to the system outage reflects their understanding of the importance of addressing issues promptly and responsibly.
Sep 26, 2022
Hankins Parichabutr
I hope MGM Resorts' IT team can swiftly resolve this issue.
Sep 17, 2022
Jerry Turner
MGM Resorts' response to this system outage will define their resilience and customer focus.
Sep 15, 2022
Brian Pollard
As a loyal customer, I'm eager to see how MGM Resorts overcomes this challenge.
Sep 15, 2022
Steve Brennan
I hope they are taking steps to prevent future system outages.
Aug 26, 2022
Sam Good
Technology is crucial in the hospitality industry, and MGM Resorts knows that.
Jul 19, 2022
Russell Moore
MGM Resorts' response to this system outage will determine their reputation in the industry.
Jun 21, 2022
Shelley Lyford
As a frequent guest, I rely on MGM Resorts' seamless technological integration.
May 31, 2022
Katie Hevia
I'm confident MGM Resorts will emerge from this system outage even stronger.
May 20, 2022
Youcef Kheddar
System outages can be frustrating, but I'm glad MGM Resorts is addressing it.
May 14, 2022
Nelson Tei
MGM Resorts is known for providing top-notch hospitality; I hope this issue will be resolved quickly.
May 8, 2022
Chamkaur Singh
MGM Resorts' response to the system outage will demonstrate their commitment to excellence.
Apr 26, 2022
William Walker
Customer satisfaction is key, and I trust MGM Resorts to prioritize that.
Apr 18, 2022
Boyu Zhang
MGM Resorts' dedication to integrating advanced technology shows their commitment to staying ahead in the hospitality industry.
Apr 7, 2022
Bianca Bosker
MGM Resorts' commitment to delivering exceptional experiences should guide their response to this outage.
Apr 6, 2022
Hayden Greiwe
I appreciate MGM Resorts' transparency and timely communication about the outage.
Apr 1, 2022
Chloe Adler
Customer satisfaction should always be a top priority.
Feb 27, 2022
Faya Nilsson
MGM Resorts' dedication to seamless technological integration sets them apart.
Jan 25, 2022
George Emanuilidis
I'm confident MGM Resorts will handle this situation effectively.
Jan 23, 2022
Josh Ehren
Great to see MGM Resorts taking responsibility and communicating about the issue.
Jan 10, 2022
Arjun R
MGM Resorts' communication regarding the system outage is appreciated.
Jan 7, 2022
Annette Fox
I appreciate MGM Resorts' commitment to customer satisfaction and their willingness to address the recent system outage transparently.
Jan 6, 2022
Kristofer Woolsey
MGM Resorts' proactive approach to addressing this outage reflects their commitment to customer satisfaction.
Jan 5, 2022
Dina Grohmann
I believe MGM Resorts will emerge from this outage with enhanced systems and processes.
Dec 29, 2021
Andy Martinelli
MGM Resorts' approach to addressing this system outage will be a key indication of their dedication to customer satisfaction.
Dec 20, 2021
Ryan Whitmire
Restoring customer trust should be MGM Resorts' top priority after this outage.
Dec 3, 2021
Jim Hogan
System outages can happen, but it's all about how the company responds.
Nov 28, 2021
Greg McLin
I hope MGM Resorts takes this system outage as a learning opportunity.
Oct 29, 2021
Rob Reynolds
I appreciate the transparency in MGM Resorts' statement about the system outage.
Oct 26, 2021
Carla Nielsen
The impact of this system outage on MGM Resorts' reputation remains to be seen.
Oct 24, 2021
Danna Doratotaj
I believe MGM Resorts will take proactive measures to prevent future system outages.
Oct 11, 2021
J Davis
It's commendable that MGM Resorts is taking steps to address this system outage.
Oct 5, 2021
Tom Cheek
I appreciate MGM Resorts' efforts to keep us informed about the system outage.
Oct 3, 2021
Shreyas Diwan
I hope this system outage won't negatively impact MGM Resorts' image.
Sep 30, 2021
Dane Rodriguez
The technological integration at MGM Resorts has always been impressive; I'm confident they'll address this outage.
Sep 14, 2021
Sonal Datta
It's important for MGM Resorts to prioritize quick and effective resolution for any system outages to uphold their reputation for top-quality service.
Aug 21, 2021
Giulio Andreoletti
MGM Resorts' focus on customer experiences should guide their response to this outage.
Aug 14, 2021
Meghan Geyer
I hope this outage didn't inconvenience too many customers.
Jul 29, 2021
Melissa Parrish
MGM Resorts' dedication to delivering exceptional experiences will guide their recovery from this outage.
Jul 20, 2021
Van Reech
It's essential for MGM Resorts to restore customer trust after this outage.
Jul 12, 2021
Tom Prittie
Looking forward to seeing the improvements after this system outage.
Jul 8, 2021
Katie Lackie
Kudos to MGM Resorts for putting guests first and striving for seamless technological integration in their operations.
Jun 21, 2021
Tomas Roberton
It's crucial for MGM Resorts to maintain high standards for their technology.
Jun 21, 2021
Ashok Deuja
I hope MGM Resorts' response to this outage aligns with their commitment to excellence.
Jun 19, 2021
Alexandra Nation
MGM Resorts' reputation for high-quality service will be tested by their response to this outage.
Jun 15, 2021
Eric Berkeley
I'm sure MGM Resorts' IT team is working hard to resolve this issue.
Jun 8, 2021
Samantha Fulton
MGM Resorts' dedication to seamless technological integration is what attracts customers like me.
Jun 4, 2021
Mike Gottschalk
I'm keen to see how MGM Resorts utilizes this experience to enhance their systems.
Jun 3, 2021
Alan Kimball
This system outage is a reminder that even top companies face technological challenges.
May 27, 2021
Somalia Barro
I hope MGM Resorts' management takes proactive measures to avoid future outages.
May 27, 2021
Andrew Golightly
I trust MGM Resorts to handle this system outage effectively.
May 13, 2021
Miller David
I've had great experiences with MGM Resorts, so I'm optimistic about the future.
May 9, 2021
David Herron
MGM Resorts' commitment to customer satisfaction should guide their response to this outage.
May 5, 2021
Michelle Lin
As a frequent visitor to Las Vegas, I rely on MGM Resorts for a seamless experience; I'm glad they're taking steps to prevent future outages.
Apr 22, 2021
Mark Villanova
Hoping MGM Resorts can overcome the system outage and continue delivering unparalleled service and experiences to their guests.
Apr 20, 2021
Steve Cober
MGM Resorts' systematic approach to resolving this issue is commendable.
Apr 8, 2021
Damian Taylor
The impact of this outage on MGM Resorts' loyal customer base remains to be seen.
Mar 19, 2021
Matthew Zervos
I trust MGM Resorts' IT team to rectify this issue swiftly.
Feb 19, 2021
Michael Jancsy
I trust MGM Resorts to handle this system outage professionally and get everything back on track for their valued customers.
Jan 22, 2021
Joan l
I hope MGM Resorts' management takes concrete steps to prevent similar outages in the future.
Jan 14, 2021
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